Frequently Asked Questions
Everything you need to know about your Jenni Kayne experience.
What is your shipping policy?
We offer standard ground shipping on all domestic orders. Orders are typically processed within 1-2 business days, and delivery usually takes 5-7 business days depending on your location.
How do I initiate a return or exchange?
We accept returns of unworn, unwashed items with tags attached within 30 days of purchase. You can start your return process through our online portal to receive a prepaid shipping label.
Where are your products manufactured?
We pride ourselves on quality craftsmanship. Our pieces are designed in California and produced by skilled artisans globally, including partners in Italy, Peru, and the United States.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer flexible payment options through Afterpay and digital wallets like Apple Pay.
How should I care for my Jenni Kayne knitwear?
To maintain the longevity of our signature knits, we recommend professional dry cleaning or hand washing in cold water with a gentle wool detergent and laying flat to dry.
Do you offer international shipping?
Yes, we ship to select international countries. Shipping rates and delivery timelines are calculated at checkout based on the destination and any applicable duties or taxes.